Frequently Asked Questions
Q.  Where can I find out more about the CenturyLink EIS Contract?
  1. A.  Additional information about the CenturyLink EIS contract is available from several different sources:
    1. Click here for an overview of our Contract (Redacted).
    2. Contact our customer support office at: 833-EIS-2020 (833-347-2020)
    3. Contact your CenturyLink Account Manager
Q.  How do I become a CenturyLink EIS customer?

A.  To become a CenturyLink EIS customer, follow the steps outlined in this How to Become an EIS Customer document.

Q.  What products and services are offered in the CenturyLink EIS Contract?

A.  A complete list of services, and service descriptions, can be found by visiting the Products and Services page.

Q.  How do I order CenturyLink products and services?
  1. A: Service orders can only be placed by Ordering Contracting Officers (OCOs) and designated Contracting Officer’s Representatives (CORs), if that role is delegated by the OCO. The following steps are a high-level summary of the ordering process:
      1. GSA establishes a Delegation of Procurement Authority (DPA) from the GSA Contracting Officer (CO) to the Ordering Contracting Officer (OCO).
      2. The OCO completes the fair opportunity process.
      3. The OCO issues a Task Order (TO) that complies with FAR 16.505.
      4. The OCO may appoint a Contracting Officer’s Representative (COR) or other authorized ordering official on the TO to assist with the administration and placing of service orders.
      5. Once the TO is awarded, the OCO completes account registration with the contractor.
      6. Government may place service orders against the TO.
  3. CenturyLink products and services are ordered via the Federal Control Center utilizing a “Lite Order Form”. The Lite Order Form is a simplified order flow that requires minimal information from the user.
Q.  What is the Federal Control Center?
  1. A.  The Federal Control Center is CenturyLink’s contract portal that gives GSA and EIS agencies secure access to all aspects of their service ordering and account management.
    • Specifically, the Federal Control Center allows users to manage the following:
      • Service requests (orders)
      • Billing
      • Trouble ticketing
      • Reporting
      • Pricing catalog
      • Inventory
Q.  How do I register for CenturyLink EIS training?

A.  To register for EIS training, please contact Allyson Newman at 703-363-8812 or

Q.  I am unable to access the Federal Control Center. Who should I contact?
  1. A.  If you have not been registered with CenturyLink as a Contract Ordering Representative (COR), contact your Ordering Contracting Officer (OCO) who will authorize your access. If you are authorized, but are now experiencing trouble logging in, you may:
    • Send an e-mail to the customer support office at
    • Or, call the customer support office at 1 833-EIS-2020. Select option 3. 
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